Refund Policy

Last updated: 1 July 2026

At Jongarov, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Contact Information

Shop Name: Jongarov
Phone: +447791090710
Address: 18 High Street, London, SW7 5AB, United Kingdom

Returns

You have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order confirmation or receipt)

To initiate a return, please contact us at the details above with your order number and reason for return. We will provide you with return instructions.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, damaged, or altered after delivery
• Perishable goods
• Downloadable or digital products
• Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days of us receiving the returned item. The refund will be applied to your original payment method.

Please note that it may take additional time for your bank or card provider to process and post the refund to your account.

Late or Missing Refunds

If you have not received your refund after 7 days, please first check your bank account and contact your card provider, as processing times may vary. If you have done this and still have not received your refund, please contact us at the details above.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us.

Return Shipping

You will be responsible for paying the return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

Contact Us

If you have any questions about our Refund Policy, please contact us:
Phone: +447791090710
Address: 18 High Street, London, SW7 5AB, United Kingdom