Frequently Asked Questions

Last updated: September 8, 2026

General Questions

What is Jongarov?

Jongarov is an online retail store serving customers throughout the United Kingdom.

Where does Jongarov operate?

We currently serve customers throughout the United Kingdom.

How can I contact Jongarov?

You can contact us by email at kurtbowen1996@gmail.com or by phone at +447791090710.

Orders

How do I place an order?

Select the product you wish to purchase, add it to your cart, proceed to checkout, enter your delivery and payment information, and complete the order.

Will I receive an order confirmation?

Yes. After placing an order, you will normally receive an order confirmation by email.

Can I cancel my order?

If your order has not yet been dispatched, contact us as soon as possible and we will make reasonable efforts to cancel it.

Eligible online purchases may also be subject to statutory cancellation rights under UK law.

Shipping

How long does processing take?

Orders are generally processed within 1–3 business days after payment is confirmed.

How long does shipping take?

Standard Shipping generally takes 1–5 business days after processing.

What is the estimated total delivery time?

The estimated total delivery time is approximately 2–8 business days, including processing and transit.

What is the order cutoff time?

Our daily cutoff time is 2:00 PM Greenwich Mean Time (London). Orders placed after the cutoff may be processed on the next processing day.

Do you ship on weekends?

Orders may be processed Monday through Sunday. Actual carrier delivery schedules may vary by location and carrier.

Will I receive tracking information?

Tracking information will be provided when available after your order has been dispatched.

What if my order is delayed?

If your order is delayed, please contact us with your order number so we can assist you.

Returns & Refunds

How long do I have to return an item?

Our additional return policy accepts eligible returns within 14 days of delivery. Statutory cancellation rights for eligible online purchases are separate and remain unaffected.

Who pays return shipping?

For eligible change-of-mind returns, return shipping may be subject to the terms of our Return & Refund Policy. If an item is confirmed to be defective, damaged, or incorrect, Jongarov will cover reasonable return shipping costs where applicable.

How long does a refund take?

Approved refunds are normally processed within 7 days after the returned item has been received and inspected. Statutory refunds will be handled within the timeframe required by applicable UK law.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible and provide your order number and clear photographs where applicable. We will review the issue and provide an appropriate solution.

Payments

What payment methods are available?

Available payment methods are displayed during checkout.

Is my payment information secure?

Payments may be processed by secure third-party payment providers. We do not intentionally store complete payment card numbers or security codes on our own systems.

Privacy & Security

How is my personal information used?

We use customer information for legitimate purposes such as processing orders, delivery, customer support, returns, refunds, fraud prevention, legal compliance, and improving our services.

Do you sell my personal information?

No. We do not sell, rent, or trade personal information for unrelated purposes.

Need More Help?

If you have any other questions, please contact us:

Jongarov
73 Guild Road
London SE7 8HW
United Kingdom

Email: kurtbowen1996@gmail.com
Phone: +447791090710