Shipping Policy

Last updated: September 9, 2026

Thank you for shopping with Jongarov. We aim to provide reliable and transparent delivery services to customers throughout the United Kingdom.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders are processed from Monday to Saturday, excluding applicable public holidays.

2. Shipping & Transit Time

Standard Shipping: 2–3 business days.

Once your order has been processed and dispatched, the estimated transit time is 2–3 business days.

3. Total Delivery Time

The estimated total delivery time for Standard Shipping is approximately 3–5 business days.

This includes:

• Order processing: 1–2 business days
• Transit time: 2–3 business days

Delivery estimates are provided as a guide and may occasionally be affected by carrier delays, public holidays, severe weather, high shipping volumes, or other circumstances outside our reasonable control.

4. Shipping Days

Orders are shipped from Monday to Saturday, excluding applicable public holidays.

5. Shipping Coverage

We currently ship to customers throughout the United Kingdom.

Available shipping options and any applicable shipping charges will be displayed during checkout based on the delivery address and order.

6. Shipping Carriers

We may use established shipping carriers to deliver your order. The carrier may vary depending on the delivery address, package size, service availability, and other logistical requirements.

7. Shipping Confirmation & Tracking

Once your order has been dispatched, you may receive a shipping confirmation email.

Tracking information will be provided when available and may vary depending on the shipping carrier and service selected.

8. Shipping Address

Please ensure that your shipping address is complete and accurate when placing your order.

Jongarov is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated address information provided by the customer.

9. Delayed, Lost or Damaged Packages

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible with your order number and relevant details.

For damaged deliveries, photographs of the package and product may be requested to help us investigate the issue.

10. Delivery Delays

While we aim to meet the estimated delivery times stated above, delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays, or unusually high parcel volumes.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Jongarov
73 Guild Road
London SE7 8HW
United Kingdom

Email: kurtbowen1996@gmail.com
Phone: +44 7791 090710