Return & Refund Policy

Last updated: September 9, 2026

At Jongarov, we want you to be satisfied with your purchase. We accept eligible returns in accordance with our return policy and applicable UK consumer protection law.

1. Return Window

We accept returns within 14 days of the date you receive your order.

Our standard return policy applies to new products that are eligible for return.

For online purchases, statutory cancellation rights may also apply. These rights are separate from and are not limited by this policy.

2. Return Eligibility

To be eligible for a standard return, the product should be:

• New and unused
• Returned with the original packaging where applicable
• Returned with all accessories, manuals, and other items supplied with the product
• In a condition suitable for resale, except where the product is faulty, damaged, or incorrect

Nothing in this policy affects your statutory rights where a product is faulty, damaged, not as described, or otherwise does not meet the requirements of applicable UK consumer law.

3. How to Request a Return

To request a return, please contact us within 14 days of receiving your order.

Please provide:

• Your order number
• The reason for the return, where applicable
• Photos of the product or packaging if the item is damaged, defective, or incorrect

Once your return request is approved, we will provide the necessary return instructions.

4. Return Method & Return Shipping

Returns are made by mail.

A return label is included in the package and is provided free of charge.

There are no restocking fees.

5. Refunds

Once we receive your returned item, we will inspect it and confirm whether the return is eligible for a refund.

For eligible returns, Jongarov aims to process refunds within 7 days.

Refunds will be issued to the original payment method used for the purchase.

After we process the refund, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Where UK consumer law requires a refund within a different timeframe, the applicable legal timeframe will apply.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue where applicable.

After reviewing the issue, we may provide an appropriate remedy, which may include a replacement or refund in accordance with applicable UK consumer law.

For confirmed damaged, defective, or incorrectly supplied products, the return will be provided free of charge.

7. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement where appropriate.

Please contact us at kurtbowen1996@gmail.com or +44 7791 090710 to discuss an exchange or replacement.

8. Order Cancellation Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before dispatch. If the order has already been dispatched, the applicable cancellation and return procedure will apply.

9. Statutory Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable UK consumer protection law.

For online purchases, eligible consumers may have a statutory right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.

Where statutory cancellation rights apply, refunds will be handled in accordance with applicable UK law.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Jongarov
73 Guild Road
London SE7 8HW
United Kingdom

Email: kurtbowen1996@gmail.com
Phone: +44 7791 090710